Refund policy


Last updated: September 7, 2026

This Return and Refund Policy applies to purchases made on vareviahome.com by NOVAMALL GLOBAL LLC, doing business as VAREVIA.

Return window You may request a return within 30 business days of the delivery date shown on the carrier scan. Business days are Monday through Friday, excluding U.S. federal holidays.

How to start a return Email support@vareviahome.com before you ship anything back. Include:

  • your order number
  • the product name
  • the reason for the return
  • photos if the item is damaged, defective, or incorrect

We will confirm whether the item is eligible and send return instructions. Returns shipped without prior authorization may be delayed or refused.

Return address Authorized returns must be sent to: NOVAMALL GLOBAL LLC / VAREVIA 2615 Jonquil Pl Columbia, MO 65202 United States

Condition of returned items Returned items must be unused, in original condition, and packed in the original packaging with all hardware, shades, diffusers, manuals, and accessories. Items that are assembled, installed, altered, stained, damaged by the customer, or missing parts may be refused or refunded at a reduced amount that reflects the loss in value.

What cannot be returned Unless required by law, we cannot accept returns of:

  • items returned after the 30-business-day window
  • items not purchased from vareviahome.com
  • custom, made-to-order, or personalized items, if that status was disclosed on the product page
  • gift cards
  • items damaged by improper installation, misuse, or failure to follow care instructions

Change-of-mind returns If you return an item because you changed your mind, ordered the wrong size or finish, or no longer want the product, you are responsible for the cost of safely shipping the item back to us. The original outbound shipping charge, if any was paid, is not refunded on change-of-mind returns when shipping was offered free, unless required by law.

Damaged, defective, or incorrect items If we verify that an item arrived damaged, is defective, or is not the item you ordered, VAREVIA will cover approved, reasonable return shipping and will repair, replace, or refund the item. Keep the packaging until the claim is resolved and send clear photos of the outer carton, shipping label, full product, and affected area.

Refund timing After we receive and inspect an approved return at 2615 Jonquil Pl, Columbia, MO 65202, we generally start the refund within 5 to 10 business days. Your bank or payment provider may take additional time to post the credit. Refunds are issued to the original payment method unless that method cannot accept a refund, in which case we will arrange another lawful method.

Cancellations You may request cancellation before the order ships. If payment has already been captured and we cancel because of stock, a pricing error, or an inability to fulfill, we will refund the full amount paid for the affected item.

Chargebacks Please contact us first so we can resolve the issue. Filing a dispute while a return is in process can delay the refund.

Questions Email support@vareviahome.com or call +1 (318) 267-2687, Monday–Friday, 9:00 a.m.–5:00 p.m. CT.

NOVAMALL GLOBAL LLC 2615 Jonquil Pl Columbia, MO 65202 United States