Contact information

Last updated: August 20, 2026

Business identity

Brand: VAREVIA
Legal operator: NOVAMALL GLOBAL LLC
Website: vareviahome.com
Customer Care: support@vareviahome.com

What to include

• Orders and billing: order number, checkout email, and a concise description of the question.

• Shipping: order number, tracking number, delivery address city and postal code, and the issue.

• Returns: order number, item, quantity, reason, and photographs when relevant. Wait for authorization before shipping.

• Damage or defect: photographs of the shipping carton, label, complete item, and affected area; keep all packaging until instructed.

• Privacy: subject line “Privacy Request” and your state or country of residence.

• Legal notice: subject line “Legal Notice” and enough detail to identify the matter and the person or organization contacting us.

• Accessibility: subject line “Accessibility” and the URL or function involved.

Returns address

Do not send a product to the package sender, a carrier depot, or any address found online. The authorized return location can vary by product and U.S. delivery location. VAREVIA provides the correct address and instructions after approving a return request.

Response handling

We review messages on business days and route them to the appropriate support, privacy, billing, or legal function. Response timing may vary with the complexity of the request, but legally protected requests will be handled within the period required by applicable law.